NBetway Privacy Policy — Your information is protected

Using the NBetway platform means you're placing a degree of trust in us — sharing your information with us. We take that trust very seriously.

This Privacy Policy applies to the NBetway website, mobile app, and all associated services. By using any NBetway service, you are considered to have agreed to this policy.

We want you to fully understand how this works — so instead of complex legal language, we've explained everything in plain, simple terms. If anything is unclear, feel free to contact support.

NBetway only collects information that is genuinely necessary to provide our services. Requesting unnecessary data goes against our policy.

Information You Provide Directly

Automatically Collected Information

• IP Address & Device Information — For security verification and fraud prevention.
• Browsing Patterns — Time spent on each page is used to improve our services.
• Login History — To detect unusual account access.
• Betting History — For account details, dispute resolution, and responsible gaming monitoring.

NBetway uses the information it collects only for specific, transparent purposes. It is never used for anything else without your consent.

• Account Management: Registration, login, password recovery, and keeping your account secure.
• Transaction Processing: Deposits, withdrawals, and payment verification.
• Service Improvement: Analysing where issues occur and which features are most used to improve your overall experience.
• Fraud Prevention: Detecting unusual betting patterns, multiple accounts, or suspicious transactions.
• Legal Obligations: Retaining information necessary to respond to valid requests from regulatory authorities.
• Support Services: To resolve your complaints or queries.

If you have consented to marketing communications, we'll keep you informed about new offers and promotions. You can withdraw your consent at any time.

NBetway does not sell, rent, or share your information with any advertisers. However, data may be shared in the following limited circumstances:

• Payment Processor: bKash, Nagad, or your bank only receives the information strictly necessary to complete a transaction. Your full profile is never shared.
• KYC Verification Partner: Licensed third-party providers handling identity verification operate under the highest security standards.
• Law Enforcement: Only the information legally required is disclosed, and solely in response to a court order or a written request from a legitimate authority.
• Business Changes: If ownership of NBetway changes, the new owner will be bound by this Privacy Policy.

NBetway uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

Cookies can be disabled from your browser settings. However, turning off essential cookies may cause certain NBetway features to not function properly.

NBetway believes you have full control over your personal data. You have the following rights at all times:

NBetway does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Active Account Information — Retained for as long as your account remains active.
• Transaction Records — Up to 5 years where required by law.
• KYC Documents — Up to 3 years after account closure (regulatory requirement).
• Customer Support Chat Logs — Up to 1 year after the issue is resolved.
• Marketing Preferences — Deleted immediately upon opt-out.

Once the retention period ends, data is securely and permanently deleted or anonymised.

NBetway follows the highest industry standards to protect your data, with security measures in place at both the technical and organisational level.

• 256-bit TLS Encryption — Applied to all data transmissions.
• Server-Side Encryption — A special decryption key is required to access any stored data.
• Restricted Access Controls — Only designated staff with specific responsibilities can access specific data.
• Regular Security Audits — Penetration testing conducted by independent security experts.
• Two-Factor Authentication (2FA) — Extra protection for sensitive operations.
• 24/7 Security Monitoring — For detecting unusual activity.

NBetway's Privacy Policy may be updated as technology and regulations evolve. However, our commitment when making changes remains firm:

• You will be notified by email or in-app notification at least 14 days before any significant changes take effect.
• The date of any update will be clearly displayed at the top of this page.
• Previous versions are available upon request.
• Continued use of NBetway after any changes take effect will be considered acceptance of the updated policy.